Terms of Service

Last updated: May 18, 2026

Plain-English summary: SwiftReplAI replies to your Thumbtack leads automatically using AI. You're responsible for the replies your bot sends and for everything you promise customers. We bill $197/month after a 7-day free trial, you can cancel anytime, and the service is provided "as is" without warranties.

1. The Agreement

By signing up for SwiftReplAI you agree to these Terms of Service ("Terms"). If you don't agree, don't use the service. If you're signing up on behalf of a business, you represent that you have authority to bind that business.

2. What the Service Does

SwiftReplAI receives Thumbtack lead webhooks for your business, uses AI (Anthropic's Claude) to generate replies based on the config you provide, and posts those replies into your Thumbtack negotiation threads on your behalf. You can review, pause, or take over any conversation from your dashboard.

3. Your Account and Responsibilities

You must own or be authorized to operate the Thumbtack Pro account you connect.
You must provide accurate business info during onboarding. Inaccurate or misleading config (e.g., claiming licenses you don't hold) can result in account termination.
You're responsible for keeping your dashboard URL and login credentials private.
You're responsible for any reply the bot sends on your behalf — including pricing, availability, scope commitments, and statements made about your services. We strongly recommend you review the bot's drafts regularly and use the "Take over" toggle for anything sensitive.
You must comply with Thumbtack's terms and all applicable laws, including consumer-protection, advertising, and licensing rules in your jurisdiction.

4. AI Disclaimer

SwiftReplAI uses generative AI to draft replies. AI can make mistakes, misinterpret context, hallucinate details, or produce replies that don't reflect your real business policies. We provide safeguards (filter-mismatch decline, "don't make stuff up" rules, takeover toggles) but cannot guarantee every reply is accurate. You retain full responsibility for every message sent from your account.

5. Acceptable Use

You will not use SwiftReplAI to:

Send unsolicited messages, spam, or scams.
Make false, misleading, or fraudulent claims to leads.
Offer services that are illegal in your jurisdiction.
Discriminate against leads based on protected categories (race, religion, sex, disability, etc.).
Attempt to reverse-engineer, scrape, or abuse the service.
Interfere with Thumbtack's platform or violate its terms.

6. Pricing, Billing, and Cancellation

Free trial: 7 days. No card charged during the trial. Cancel anytime before day 8 and you pay nothing.
Subscription: $197/month after the trial, billed monthly to the payment method on file.
Cancellation: cancel anytime from your dashboard. Cancellation takes effect at the end of the current billing period. No partial-month refunds.
Price changes: we may change pricing for future billing cycles with at least 30 days' notice by email. Existing customers are notified before the new price applies.
Failed payments: if a charge fails we'll retry over a few days. After repeated failures the service is suspended; data is retained per the Privacy Policy.

7. Ownership and Licenses

Your content: you own the business config, lead data, and reply history attached to your account. By using the service, you grant us a non-exclusive license to process that content solely to deliver the service.
AI-generated replies: outputs generated by the bot on your behalf are yours to use freely. We claim no ownership.
Our service: SwiftReplAI's code, design, and brand are ours. You don't get a license to reproduce, white-label, or resell the service.

8. Third-Party Services

SwiftReplAI depends on third-party services including Thumbtack, Anthropic, and our hosting provider. Outages, changes, or restrictions imposed by any of those services may affect SwiftReplAI's functioning. We'll notify you of major disruptions, but we don't control those vendors and aren't responsible for their failures.

9. Termination

You can cancel and delete your account at any time. We can suspend or terminate your account if you violate these Terms, fail to pay, or use the service in a way that risks harm to others or to Thumbtack. We'll give notice when possible. On termination, your data is handled per the Privacy Policy.

10. Disclaimers

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We don't warrant that the service will be uninterrupted, error-free, or produce specific business outcomes.

11. Limitation of Liability

To the maximum extent permitted by law, SwiftReplAI's total liability to you for any claim arising out of or relating to the service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages — including lost profits, lost leads, or business interruption — even if advised of the possibility.

12. Indemnification

You agree to defend and indemnify SwiftReplAI from any third-party claim arising out of (a) your use of the service, (b) replies sent from your account, (c) services you offer or deliver to your customers, or (d) your violation of these Terms or applicable law.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in the State of Florida, and you and we both consent to jurisdiction there.

14. Changes to These Terms

We may update these Terms. Material changes will be announced by email to active customers at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the new Terms.

15. Contact

Questions about these Terms: support@swiftreplai.com