Terms of Service

Last updated: June 3, 2026 · Effective: June 3, 2026

1. The Agreement

By signing up for SwiftReplAI you ("Customer" or "you") agree to these Terms of Service ("Terms"). If you don't agree, don't use the service. These Terms form a binding contract between you and SwiftReplAI ("SwiftReplAI", "we", "us"). If you're signing up on behalf of a business, you represent that you have authority to bind that business and the term "you" then refers to both you personally and that business jointly and severally. If you're under 18 years old, you may not use the service.

2. What the Service Does (and Doesn't Do)

SwiftReplAI receives Thumbtack lead webhooks for your business, uses third-party AI (currently Anthropic's Claude models) to generate replies based on the configuration you provide, and posts those replies into your Thumbtack negotiation threads on your behalf. You can review, pause, take over, or override any reply from your dashboard.

SwiftReplAI is not: (a) a guarantee that any lead will respond, book, or pay you; (b) an availability or scheduling system that confirms with real-time accuracy; (c) a substitute for your judgment on pricing, scope, licensing, insurance, or what work you accept; (d) a legal, financial, or professional advice service. You acknowledge that the result of any lead is influenced by factors entirely outside our control, including Thumbtack's matching algorithms, the lead's behavior, your competitors, your reputation, and external market conditions.

3. Your Account and Responsibilities

• You must own or be authorized to operate the Thumbtack Pro account you connect.
• You must provide accurate business information during onboarding. Inaccurate or misleading configuration (for example, claiming licenses you don't hold, listing services you don't actually offer, or misrepresenting insurance coverage) can result in immediate account termination and will not relieve you of any consequences caused by those misrepresentations.
• You're responsible for keeping your dashboard URL, login credentials, and any authentication tokens private.
• You are solely and fully responsible for every reply sent from your account by the bot, by you, or by anyone authorized to access your account. This includes - without limitation - pricing quoted, dates and times committed to, scope promised, guarantees made, statements about your services, claims about credentials or licensing, statements about availability, and any other content of any reply. The bot acts on your behalf the same way a human assistant would.
• You acknowledge that AI-generated replies may contain mistakes (including factual errors, hallucinations, inappropriate tone, miscalculated pricing, missed context, or commitments the business cannot fulfill) and that you bear the risk of every reply sent under your account.
• You must review your bot's configuration regularly to ensure it accurately reflects your current services, pricing, hours, service area, licensing, and any restrictions. You agree to update your configuration promptly when any of these change.
• You must comply with Thumbtack's terms of service and with all applicable laws - including consumer-protection laws, advertising and disclosure rules, professional licensing requirements, fair-housing laws, anti-discrimination laws, do-not-call/CAN-SPAM/TCPA rules, and tax laws - in every jurisdiction you serve.

4. AI Disclaimer (Important - Read Carefully)

SwiftReplAI uses generative AI to draft replies. AI is not perfect. AI can and will, on occasion: make mistakes; misinterpret context; hallucinate facts that aren't true; produce replies that don't accurately reflect your business policies; respond to manipulation attempts; misclassify a job as in-scope when it's not (or vice versa); commit to availability or pricing that turns out to be infeasible; or behave in ways that surprise both us and you. We build deterministic guardrails (filter-mismatch decline, grounding verifier, "don't make stuff up" rules, dollar-amount validation, persona-leak detection, take-over controls, configurable safety enforcement) but we do not and cannot guarantee that any specific reply is accurate, appropriate, lawful, or commercially reasonable.

You retain full responsibility for every message sent under your account. You agree that no statement we make about the service constitutes a warranty of AI accuracy, completeness, or fitness for any particular purpose.

5. Acceptable Use

You will not use SwiftReplAI to:

• Send unsolicited messages, spam, scams, or messages to leads who have asked not to be contacted.
• Make false, misleading, fraudulent, or deceptive claims to leads.
• Offer or perform services that are illegal in the jurisdiction where the work would be done, or that require licensing or insurance you don't hold.
• Discriminate against leads based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, familial status, or any other characteristic protected by applicable law.
• Attempt to reverse-engineer, scrape, copy, decompile, or otherwise abuse the service or any of its components.
• Interfere with Thumbtack's platform, violate Thumbtack's terms, or expose Thumbtack to risk.
• Use the service for any unlawful, harmful, harassing, defamatory, or fraudulent purpose, or to facilitate any of the above for others.
• Bypass, disable, or interfere with security or rate-limiting features.

We may suspend or terminate your account immediately for any acceptable-use violation, without prior notice and without refund.

6. Pricing, Billing, Auto-Renewal, and Cancellation

• Free trial: 7 days from the date your card is on file (beta testers and other promotional codes may extend the trial - see Section 6a). No card is charged during the trial. You can cancel anytime before day 8 and you will not be charged.
• Subscription: after the trial ends, your subscription begins at the plan you selected (monthly plans start at $29/month for Instant Reply Starter, $97/month for AI Responder, or $197/month for Pro Unlimited; other plans may be offered) and the payment method on file is automatically charged. By providing a payment method you authorize SwiftReplAI to charge that method at the end of the trial and at every renewal until you cancel.
• Auto-renewal disclosure: your subscription automatically renews at the end of each billing period at the then-current price until you cancel. Renewals are charged in advance for the upcoming period. You can cancel auto-renewal at any time from your dashboard or by emailing support@swiftreplai.com.
• How to cancel: open your dashboard and click "Manage subscription" (which opens our Stripe billing portal) or email support@swiftreplai.com. Cancellation takes effect at the end of the current billing period. You retain access until that date.
• No refunds: all charges are non-refundable except where required by law. There are no partial-month refunds for cancellation, suspension, downtime, or any other reason. The only exception is the service credit described in Section 6b (Reply Speed Guarantee), which is a credit against future charges, not a refund.
• Price changes: we may change pricing for future billing cycles. Existing customers will receive at least 30 days' notice by email before a new price applies. Continuing to use the service after the price-change effective date constitutes acceptance of the new price.
• Failed payments: if a charge fails, we'll retry over a few days. After repeated failures, the bot is automatically disabled and the account is suspended. Data is retained as described in the Privacy Policy.
• Taxes: prices are exclusive of any sales, use, VAT, GST, or other taxes. You're responsible for those.

6a. Promotional Codes and Beta Trials

We may offer promotional codes that extend the trial period, discount the subscription price, or provide other benefits. Each code has its own terms (eligibility, expiration, single-use vs. multi-use). Promotional codes are non-transferable, may not be combined with other offers unless we say so, and may be revoked at any time before the underlying subscription begins. Codes used as part of beta-testing programs are conditioned on your providing reasonable feedback and on your understanding that the service is in active development and may contain bugs.

6b. Reply Speed Guarantee

We stand behind the speed of your first reply. The Reply Speed Guarantee applies when all of the following are true at the time a new lead arrives:

• (a) you have an active paid or trialing subscription;
• (b) your Thumbtack account is connected to SwiftReplAI;
• (c) your bot is enabled and set to automatic mode (review mode holds replies for your approval by design and is excluded from this guarantee); and
• (d) Thumbtack delivers the new-lead event to our systems.

If all of those conditions are met and our system does not send your configured first reply within 60 seconds of our receipt of the new-lead event from Thumbtack, you may contact support@swiftreplai.com and we will credit that month's subscription fee to your account. The credit is limited to one month of subscription credit per billing period, is applied as a credit against future charges, and is not a cash refund.

Whether the guarantee was met is measured from our delivery logs, which are the authoritative record for this purpose. Leads that arrive during business-hours quiet times you configure, and replies held by safety or review settings you configure, are excluded from this guarantee. This credit is your sole and exclusive remedy for any failure to meet the guarantee, and apart from this credit the no-refunds policy in Section 6 continues to apply.

7. Ownership and Licenses

• Your content: you own the business configuration, lead data, and reply history attached to your account. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and modify that content solely to deliver the service to you, comply with law, and improve the service in aggregate, de-identified form.
• AI-generated outputs: outputs generated by the bot on your behalf are yours to use freely. We claim no ownership over the outputs. However, you acknowledge that (a) AI outputs may not be eligible for copyright protection in your jurisdiction, (b) similar outputs may be generated for other customers, and (c) we make no warranty that outputs are non-infringing.
• Our service: SwiftReplAI's code, design, prompts, training data, brand, logos, and trade dress are owned by us. You don't acquire any right to copy, reproduce, white-label, resell, modify, or create derivative works of the service. Nothing in these Terms grants you a license to our intellectual property except the limited license to use the service in accordance with these Terms.
• Feedback: if you send us feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without restriction or compensation.

8. Third-Party Services

SwiftReplAI depends on third-party services including Thumbtack, Anthropic, Stripe, Resend, Cloudflare, Railway, and other vendors. Outages, changes, deprecations, rate-limiting, account suspensions, terms changes, or restrictions imposed by any of those services may affect SwiftReplAI's functioning. We'll make commercially reasonable efforts to notify you of major disruptions, but we do not control those vendors and are not responsible for their failures, decisions, or terms.

Specifically, you acknowledge that: (a) Thumbtack may change its API or terms in ways that disable functionality without warning; (b) Thumbtack may suspend your Pro account at its discretion, which prevents the service from operating; (c) AI providers may change models, pricing, or content policies that affect output quality and availability; (d) any of these external changes is outside our control and is not a breach of these Terms.

9. Service Availability and Modifications

Except as expressly provided in the Reply Speed Guarantee (Section 6b above), we make no representation that the service will be available at any particular level, response time, or uptime. We may modify, add, suspend, or remove features at any time, including in ways that materially change how the service works. We may add usage limits or new safety features that prevent certain replies. We may end the service entirely with at least 60 days' notice to active paying customers.

10. Termination

You can cancel and delete your account at any time from the dashboard or by emailing support@swiftreplai.com. We can suspend or terminate your account at our discretion if you violate these Terms, fail to pay, use the service in a way that risks harm to others or to Thumbtack, or if we receive a credible third-party complaint about your use. We may give notice when reasonable, but we are not required to. On termination, your data is handled as described in the Privacy Policy.

11. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THE REPLY SPEED GUARANTEE (SECTION 6b), THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

• The service will be uninterrupted, available at any particular time, or error-free.
• Any AI-generated reply will be accurate, appropriate, lawful, on-brand, or commercially reasonable.
• The service will produce any specific business outcome, including new bookings, leads, revenue, or conversion rate.
• The service will operate during any third-party (e.g., Thumbtack, Anthropic) outage or restriction.
• Lead data, replies, or any other information will be preserved indefinitely or be free from loss or corruption.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWIFTREPLAI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE - WHETHER IN CONTRACT, TORT, WARRANTY, STATUTE, OR OTHERWISE - IS LIMITED TO THE LESSER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) $500. THIS CAP APPLIES IN AGGREGATE TO ALL CLAIMS, NOT PER CLAIM.

IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES - INCLUDING LOST PROFITS, LOST LEADS, LOST BOOKINGS, LOST REVENUE, LOST GOODWILL, LOST DATA, LOST OPPORTUNITY, OR BUSINESS INTERRUPTION - EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. YOU EXPRESSLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR LEADS THE BOT FAILED TO REPLY TO, LEADS THAT WERE REPLIED TO INCORRECTLY, LEADS THAT WENT TO A COMPETITOR, OR ANY BUSINESS YOU BELIEVE YOU WOULD HAVE WON IF THE SERVICE HAD WORKED DIFFERENTLY.

The above limitations form an essential basis of the bargain between you and us. Some jurisdictions don't allow certain limitations of liability, so some of these may not apply to you in full.

13. Indemnification

You agree to defend, indemnify, and hold harmless SwiftReplAI and its officers, employees, contractors, and agents from and against any and all third-party claims, demands, suits, proceedings, losses, damages, fines, penalties, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• your use of the service;
• any reply, message, communication, or commitment sent from your account (whether sent by you, by the bot acting on your behalf, or by anyone authorized to access your account);
• services you offer, perform, or deliver to your customers (including any failure to perform, any defect in performance, or any consumer-protection claim);
• your business configuration, including any claim about licensing, insurance, certifications, pricing, availability, scope, or warranty that you input or allow to remain in your configuration;
• your violation of these Terms, any applicable law, or any third-party right (including intellectual property, privacy, or publicity rights).

We may, at our discretion, assume exclusive control of the defense of any indemnified claim, with counsel of our choice and at your expense.

14. Dispute Resolution: Binding Arbitration and Class Action Waiver

Please read this section carefully. It affects your legal rights.

(a) Informal resolution first. Before filing any claim, you agree to first contact us at support@swiftreplai.com and attempt to resolve the dispute informally. If we cannot resolve it within 60 days, either side may proceed with arbitration as described below.

(b) Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the service ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in the State of Florida, or by videoconference at the arbitrator's discretion. The arbitrator may award the same individual relief that a court could, but cannot award class-wide or representative relief.

(c) Class action waiver. YOU AND SWIFTREPLAI EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE OTHER. Any dispute must be brought solely in your individual capacity. If a court finds this waiver unenforceable, the entire arbitration agreement is null and any Dispute will be resolved in court - but the class action waiver still survives to the extent permitted by law.

(d) Opt-out. You may opt out of this arbitration provision by emailing support@swiftreplai.com within 30 days of first signing up. State "I opt out of arbitration" and include your business name and the email on your account.

(e) Exceptions. Either side may bring an individual action in small-claims court if the dispute qualifies, and either side may seek injunctive or equitable relief in court for intellectual-property or unauthorized-access claims.

15. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. To the extent any Dispute is not subject to arbitration under Section 14 (e.g., the arbitration provision is held unenforceable), that Dispute will be resolved exclusively in the state or federal courts located in Hillsborough County, Florida, and you and we both consent to personal jurisdiction there and waive any objection based on venue or inconvenient forum.

16. Force Majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, pandemic, telecommunication failure, internet outage, third-party service outage (including Thumbtack, Anthropic, AWS, or any other vendor), cyberattack, or denial-of-service attack.

17. Changes to These Terms

We may update these Terms at any time. For material changes, we'll notify active customers by email at least 14 days before the changes take effect. The "Last updated" date at the top of this page always reflects the current version. Continued use of the service after the effective date of the new Terms constitutes acceptance. If you don't agree to the new Terms, your remedy is to cancel.

18. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy together form the entire agreement between you and SwiftReplAI regarding the service and supersede all prior agreements on the subject.
• Severability. If any provision is held unenforceable, the rest remains in effect, and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• Notices. We may send notices to the email address associated with your account. You're responsible for keeping that address current.
• Survival. Sections 3-18 survive any termination of these Terms.
• Headings. Section headings are for convenience and don't affect interpretation.

19. Contact

Questions about these Terms: support@swiftreplai.com