On Thumbtack, the first pro to reply usually wins, and you already paid for that lead. Tap any feature for the full story.
Most leads go cold in the gap between "new lead" and your first reply. SwiftReplAI closes that gap to seconds.
The moment a Thumbtack lead comes in, your AI reads everything the customer submitted: the category, every filter answer, and their message, and replies in seconds with a real answer, not a canned "thanks, we'll get back to you."
Speed is the whole game on Thumbtack: customers usually message several pros at once, and the first useful reply sets the tone for who wins. That first reply now happens while your competitors' phones are still buzzing in their trucks.
Leads don't wait for business hours. A surprising number come in evenings and weekends, exactly when you're least likely to answer. Your AI doesn't sleep, doesn't take Sundays off, and doesn't lose the 9pm lead to whoever answers first on Monday.
Prefer boundaries? Reply hours are yours to set, covered under “You’re the boss” below.
Most jobs aren't lost on the first message. They're lost in the silence after it. Pick a follow-up schedule (say, 24 and 72 hours after no reply) and the AI sends a friendly nudge that picks the conversation back up.
Follow-ups stop automatically the moment the customer answers, the job books, or you take the conversation over, and they respect your reply-hours schedule, so nobody gets a 3am nudge.
When a customer names a day, the AI confirms it explicitly and keeps the thread pointed at a firm booking instead of letting it dissolve into pleasantries. Vague interest becomes a scheduled job.
Add your booking link once during setup. The AI sends it when the customer is actually ready to commit, after the date and scope are settled, so the link converts instead of getting lost in message #2.
Every reply closes with one focused question, the date, the scope, the access details, whatever moves the job forward. One question, not three: customers answer short messages and ignore interrogations.
This isn't a canned autoresponder. Your AI is set up with your actual rates, services, rules, and the way you talk to customers.
During setup you enter your real price list: hourly rates, flat rates, minimums, per-service pricing, and free-text pricing notes for anything unusual. When a lead describes their job, the AI quotes from that list with the arithmetic already done for their exact situation: "2 movers × 3 hours at $150/hr = $450".
Change a price once in your setup and every future quote uses it. No script rewrites.
You show it how you greet customers and pick the tone that fits, friendly, direct, professional. Replies come out sounding like the person customers will actually meet on the job, which is exactly what converts on a platform built on trust.
Two modes. Let the AI write a fresh, customer-specific opener using their name, job details, and your setup, or lock in a fixed template you wrote yourself, with {firstName} and {category} filled in per lead. Some pros want consistency, some want adaptiveness; you choose per your business.
It pitches the services you actually offer, mentions the things you always want mentioned (licensed and insured, weekend availability), and politely declines work you've excluded, instead of promising a piano move you don't do.
You can also set how it handles poor-fit leads: decline politely, refer out, or flag you to decide.
Service radius, minimum budget, how much advance notice you need. The AI screens every lead against your rules before it commits you to anything, so you're not driving 90 minutes for a job below your minimum.
Paste your sales script, FAQs, seasonal promos, or upload a file. Everything you add becomes part of how it represents your business, starting with the very next reply. Running a spring discount? One paste and every lead hears about it.
You're the coach. Rate what it sends, rewrite anything you'd say differently, and your corrections shape every future reply.
Under every AI reply in your dashboard sit thumbs-up and thumbs-down buttons. A 👍 saves that reply as a "more like this" example the AI studies before writing future messages. A 👎 makes sure it's never used as a pattern. Ten seconds of tapping while you drink your coffee is a training session.
See a reply that's almost right? Tap ✏️ Rewrite and type what you would have said. Your version is saved as a training example with more weight than anything else. It's the fastest way to teach the AI your phrasing, your priorities, your closing style.
Your most recent liked and rewritten examples are injected into every reply the AI writes, real leads and test leads alike, so the voice keeps tightening the more you use it. The bot you have in month two is noticeably more "you" than the one on day one.
Before a reply becomes a training example, the customer's name is stripped out, so one customer's details can never leak into another customer's conversation. Training makes the bot sound like you, never like your last client.
A training panel lists every active example, what the lead said, what the approved reply was. Remove any of them with one click. You always know exactly what's shaping your bot's voice.
A lead dashboard built for a pro checking their phone between jobs, not an inbox you have to babysit.
Each lead opens into the full conversation: the customer's messages, the AI's replies, and anything you sent yourself, clearly labeled. It's the same conversation that's happening inside Thumbtack, mirrored to your dashboard so you can audit everything in one place.
Every lead carries timestamps: when it arrived, when the bot answered, when the last activity happened. Proof, not vibes, of how fast every single lead was handled.
One tap shows you what needs you, what the AI already handled, what's brand new, and what's archived. The ten-second glance between jobs replaces inbox archaeology.
When a conversation genuinely needs you, a sensitive situation, a question outside your setup, a held reply waiting for review, you get an email right away with a link straight to the lead. You don't have to watch the dashboard; it taps you on the shoulder.
If Thumbtack ever rejects a send, you're notified immediately, the lead is flagged in the dashboard, and the undelivered draft is shown so you can send it manually. Silent failures don't exist here.
The whole dashboard is designed phone-first: stacked cards, big tap targets, no sideways scrolling. Check leads at a red light (passenger seat, obviously), get back to work.
The AI works for you. Step in whenever you want. It gets out of the way instantly and comes back only when you say so.
Tap "I'll take it from here" on any conversation and the AI pauses on the spot, no settings maze, no support ticket. The lead moves to Needs You so you remember it's yours now. Tap "Let AI take over again" whenever you want it back.
Answer a customer from the Thumbtack app yourself and the AI notices and stands down on that lead automatically, no double-texting your customer, no robot talking over you. It assumes you're handling it until you say otherwise.
Want replies around the clock? Done, that's the default. Want the bot silent outside working hours? Set a schedule and it only answers inside your window. Your work schedule also shapes what the AI offers customers for start times.
Vacation, slammed week, just want quiet: one switch pauses all automatic replies everywhere. Flip it back and the bot picks up right where it left off, settings and training intact. The switch is yours alone: billing events never flip it.
Conversations that need human judgment, complaints, damage claims, anything unusual, get flagged to you instead of answered. The AI would rather hand you the conversation than wing it with your reputation.
The Test Lab is a full dress rehearsal: fake leads, real AI replies, zero risk. Nothing in the Test Lab ever touches Thumbtack.
Create a test lead with the exact structure of a real one, category, move size, dates, stairs, the customer's message, and watch your bot reply in seconds. It's the fastest way to see what your customers will see before any real money is on the line.
Keep the conversation going turn-by-turn as the fake customer: "what about Sunday?", "is that your best price?", "do you also do junk removal?" and see exactly how your AI handles each curveball before a real customer throws it.
The 👍 and ✏️ Rewrite buttons work on Test Lab replies just like real ones, and those lessons carry over to real leads. Spend fifteen minutes rehearsing and your bot's first real conversation already sounds like its hundredth.
Built on Thumbtack's official integration, not screen-scraping, not password sharing.
You connect through Thumbtack's own authorization screen, the same OAuth flow used by official partners. SwiftReplAI never sees your Thumbtack password, and nothing about your Thumbtack profile, targeting, or budget changes.
You stay in charge of the connection. If it ever drops on Thumbtack's side, expired authorization, revoked access, you're alerted immediately with a one-tap reconnect, instead of discovering a week of unanswered leads.
Your pricing, scripts, conversations, and training examples power your bot only. They're never shared with other businesses or used to train anyone else's, and you can walk away anytime.
Get every feature above, free for 7 days. Set up your AI, watch it answer real leads, and decide if it's right for your business.
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